Job Title: Receptionist
Intro and job overview: Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, the ability to pay down student loans, and excellent benefitsLocated in beautiful Southern Oregon.
Join an outstanding multi-disciplinary team including an on-staff psychiatric team and licensed clinical staff. Klamath Basin Behavioral Health is an accredited NHSC facility.
The National Health Service Core (NHSC) Loan Repayment Program is open to licensed primary care medical, dental, and mental and behavioral health providers who are employed by accredited sites.
WHAT IS GREAT ABOUT THIS OPPORTUNITY
Vision: Sharing the power of mental wellbeing
Mission: Providing compassionate care throughout our community
Excellent outdoor activities within the community including, hiking, biking, kayaking, wellness, ziplining, and fishing.
Welcoming community and a great place to raise a family.
Receptionist Pay Range:
Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education and experience as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.
Salary: $16.00 – $19.30 DOE
Receptionist Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 403 (b) Retirement Plan
- Paid Vacation & Wellness Days
- Life Insurance
- Disability Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Employee Discounts
- Employee Assistance Program (EAP)
- Wellness Program
- Tuition Reimbursement Program
Receptionist Summary: The Receptionist is a vital first point of contact for clients at Klamath Basin Behavioral Health. This role involves greeting clients, addressing their needs, and maintaining a welcoming front office environment. The Receptionist will handle incoming calls, direct them appropriately, and ensure efficient front office operations.
Key Responsibilities:
- Greet all clients and guests in a professional and inclusive manner, ensuring a positive first impression.
- Direct clients to the appropriate waiting area and promptly notify therapists of client arrivals.
- Copy and manage medical insurance cards for accurate record-keeping.
- Facilitate the in-person payment process for clients efficiently.
- Answer all telephone calls in a timely, professional manner, transferring calls as needed.
- Navigate client profiles and schedules using the Credible Electronic Health Record (EHR) system.
- Maintain cleanliness of the front office area, including plant care and coffee station upkeep.
- Ensure daily scanning of all legal and departmental documents is completed.
- Manage will calls, faxes, medical record sign-outs, and mail follow-ups.
- Oversee printer maintenance and stamp machine upkeep to ensure operational efficiency.
- Prepare all case closure letters for mailing on a daily basis.
- Print and organize intake packets for mailing or distribution to clients.
- Implement crisis protocols for clients needing urgent assistance.
- Escalate any issues with unruly clients to the Support Services Supervisor.
- Perform additional duties as assigned by the Support Services Supervisor, Manager, or Director of Operations.
Qualifications:
Education:
- High school diploma or GED.
Experience:
- Required:
- Two years of office experience.
- Preferred:
- One year of experience in a clinical or behavioral health office.
- Experience with Electronic Health Records (EHR).
- Bilingual (Spanish).
Why Join Us? At Klamath Basin Behavioral Health, we value the importance of first impressions and exceptional client service. As a Receptionist, you will play a crucial role in ensuring a smooth and welcoming environment for all clients. We offer a supportive work atmosphere, opportunities for professional development, and a chance to contribute to the well-being of our community.
To Apply: Interested candidates should submit their resume detailing their qualifications and experience. We look forward to your application!
Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran’s status. or any other basis covered by appropriate law. Our employment decisions are based on qualifications, merit, and agency need….