ACV’s mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the world’s best people and the industry’s best technology. At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each teammate to impact the company from day one. ACV’s network of brands includes ACV Auctions, ACV Transportation, MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services.
Who we are looking for
This is an exciting opportunity for someone who has experience working within a team-based environment and delivering service and solutions to customers. This individual will work closely with car dealerships from across the U.S. to support ACV Auctions unique business solutions. The Account Support Rep will receive inbound phone calls and emails from customers and help answer their questions and solve challenges they may have. We’re looking for teammates that enjoy interacting with and supporting customers through their day, are super-dependable and thrive when working with others.
What you will do
- Receive inbound calls from ACV Customers
- Resolve customer inquiries by using all the resources available such as Salesforce, ACV’s tools, etc.
- Perform outbound calls to ACV Customers as needed
- Document activities, strategies and efforts within Salesforce
- Provide pre and post-sales support to customers to ensure consistent repeat business
- Meet or exceed SLA’s to issue resolutions
- Understand ACV policies
- Work with other departments to resolve customer inquiries such as Titles, Payments, Transportation and Arbitration
- Present current ACV offerings, products, services and newest features
- Speak with business owners and decision makers
- Meet or exceed all goals and KPI’s
What you will need
- A reliable self-starter who is capable of thriving in a fast-paced and ever-changing environment
- Customer first philosophy – Love Helping People
- Resilience, problem solver, action-oriented and a driver of results
- Experience supporting customers (customer service/retail) a plus
- Fluent Spanish a real plus
- Team Player and adaptable
- Excellent communication and organizational skills
What we will offer
- Competitive salary and benefits
- Upbeat innovative culture
- Professional training opportunities
- Shift schedule is 10am-7pm
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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