Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
- Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.
- Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
- Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.
The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!
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***This position can be filled remotely anywhere within the country.***
About the Role:
The Security Analyst II role in our Cybersecurity Operations Center (CSOC) entails oversight for Tier I response and customer-facing support for Windstream’s suite of managed network security products and services.
What You’ll Do:
- Maintain an effective, courteous, and timely channel of communication with customers from initial inbound call or outbound contact to satisfactory resolution of all issues
- Follow established identity assurance and access control procedures to guarantee the confidentiality and integrity of our customers’ sensitive data
- Quickly and efficiently identify, troubleshoot, and resolve emergent customer network security issues with an objective of first call resolution
- Monitor and manage multiple Event Monitoring and Incident Response ticket queues and triage/address as appropriate to meet established service level agreements for the systems in question
- Maintain currency in CSOC and Windstream product and service offerings, as well as support objectives and requirements thereof
- Answer incoming customer and intra-team calls as presented to CSOC’s 24/7/365 support call center
- Dynamically balance individual workload to accommodate ticket-related workload and incident response with the need to maximize call-queue availability
- Monitor alerts generated by Windstream’s customer-facing Threat Monitoring systems (SIEM) as assigned and respond accordingly, triage, de-duplicate, clear, and/or escalate presented issues to higher-tier Analysts as appropriate
- Rigorously and accurately document all work carried out in response to customer issues to assure consistency, transparency, validity, and auditability of all troubleshooting efforts undertaken
- Coordinate with Team Leads, higher-tier Analysts, and Engineers to identify workflow-impacting and/or service-impacting issues as they arise
Do You Have?
- A sufficient understanding of basic local-area networking concepts–including but not limited to common LAN Services, IPV4/IPV6/NAT/PAT, sub-netting, applications, patterns of host interactions, and the role that perimeter security plays in a customer’s network so as to ensure that the confidentiality, integrity, and availability of data and services provided by their network are not compromised by the changes recommended and/or implemented by the Analyst on the customer’s behalf
- Fundamental understanding of the OSI model and the ability to apply concepts while troubleshooting individual customer issues
- Understanding of IP networking including, but not limited to, IPV4, IPV6, NAT, PAT and subnetting
- Ability to speak competently regarding customer’s networks and network interconnects at all scales, and the Windstream Managed Network Security product suite.
- Troubleshooting experience and support of all features and functions of next-generation firewall devices, including VPN configurations accommodating a range of topologies, integration of customer-owned AAA platforms, high-availability architectures of all kinds, and the full suite of Fortinet-supported UTM functionality
- Basic understanding of all Managed Network Security platforms and the products and services supported by CSOC
Minimum Requirements:
Associates’ degree in a technical discipline and 4-6 years technical experience with 4+ years directly related to the job and 2+ years of digital experience. College hours or a college degree may be substituted for some experience as deemed appropriate.
The starting compensation range for this position is $26.6827/hr – $34.0385/hr.
Physical Tasks– Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasional: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: frequently: 34% – 66%
Audio Visual Needs– Hearing: Continuously: 67-100%|Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Basic Office Supplies, Copier
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Our Benefits:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
- https://windstreambenefits.com
Windstream CIB Statement:
Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.
Our Employee Resource Groups:
- WinVets – Veteran Employee Resource Group
- WOW – Women Employee Resource Group
- WINPRIDE – LGBTQ+ Employee Resource Group
- WBPN – Black Professional Resource Group
- WARG – Ability Resource Group
- LaFamilia –Hispanic Resource Group
- AAPI – Asian American Pacific Islander Resource Group
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email
CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.
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