FT Client Support Specialist – Work From Home

(Customer Service / Fully Remote) – Anywhere in U.S. / Competitive pay / Healthcare benefits / PTO – As a Client Support Specialist you’ll: Provide user support to improve the experience of customers; Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls; Evaluate, document and escalate technical issues, product bugs or data concerns for further research; Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue; Submit up-sell + cross-sell leads…Hiring Fast >>

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