Customer Service Representative

Job Description

Reliable Automatic Sprinkler Co., Inc. is a global manufacturer and distributor of fire protection products. Reliable manufactures the highest quality and most innovative fire sprinklers, valves, and special systems on the market; distributes a full line of best-in-class system components; and backs it up with premier customer service. Reliable’s corporate headquarters is located in Elmsford, NY; manufacturing plant in Liberty, SC, and regional sales and distribution centers throughout the US and across the world.

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We aim to serve as a fire protection leader by (i) manufacturing the highest quality sprinklers and valves (ii) producing and distributing a complete line of system components (iii) providing innovative solutions (iv) delivering the highest level of customer service and (v) teaming with customers as valuable strategic partners; while upholding the Fee Family ownership-management commitment of supporting the fire protection industry, associations and Reliable family of employees since 1920.

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We are hiring across the country and have the following opportunity available to you today:

Customer Service Representative

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Chicago Distribution Center

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Bloomingdale, IL

The Customer Service Representative provides effective customer service for all internal and external customers.

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Duties and Responsibilities

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• Responsible for communicating with customers via phone, email, fax, etc.

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• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request

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• Processes customer orders, changes, and returns

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• Resolves customer complaints by investigating problems, developing solutions, and making recommendations

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• Works closely with the Operations Supervisor as directed

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• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times

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• Provides timely feedback regarding service failures or customer concerns

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• Works closely with Sales Representatives on quotes, status of orders etc.

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• Promotes a safe workplace

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• Performs other duties as directed

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Required Skills, Competencies and Qualifications

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• Strong communication and interpersonal skills

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• Outstanding customer service skills

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• Excellent time management ability

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• Ability to handle adversity and conflict with successful outcomes

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• Outstanding attention to detail and accuracy

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• Possesses strong commitment to team environment while working well with others

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• Works systematically and logically to resolve problems

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• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services

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• Knowledge of technical details of the company product

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• Proficient in computer data entry

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• Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software

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• 2+ years of Customer Service experience in the manufacturing or construction industry

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Benefits

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• Medical, Dental, Vision, and FSA are available the 1st of the month following your start date

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• 401k with company match is available 1st of the month after 90 days of employment

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• Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you

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• 3 PTO days after 60 days of employment (hourly and non-exempt positions only)

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• 2 weeks of vacation after 6 months of employment

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• 10 paid holidays – including your birthday!

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